Return Policy
Return Policy
First things first, Thank you!
If you are looking at our refund and return policy then you either ordered one
of our products or are seriously considering ordering one of our products. We
love our customers and strive to keep you satisfied especially when things don't
turn out the way you expect. Here are a few key points that you should know:
If you are not satisfied with our service, you may cancel your order and receive
a refund within calender days after receipt of card. Most issues can be
solved with a quick email, chat or phone call. If you are experiencing technical
difficulties, please contact customer support before requesting a return.
Refills* and original shipping costs(if applicable) are not refundable.
In order to provide low-cost international data rates, we work with hundreds of
providers and operators spread out all across the globe. This means that
sometimes issues arise that are beyond our control to fix. We do our best to
make things right and provide adequate and amenable compensation.
To cancel your order and request a refund please contact us via email or chat
with the reason for your request, your order number, and SIM-card ID.
Cancellations and refunds is subject to a minumum 10% processing fee.
Only inactivated card can be cancelled and returned.
The card will be activated automatically after inserted into the SIM card slot
and enable "Data Roaming" of your device. So please only use it after you arrive
your destination.
There may be blind spot of the internet coverage in some areas. Blind spot may
cause LTE/$GB internet or slow transmitting speed. Please check the internet
data coverage from the "Internet Service Providers" of the destination address
prior to your purchase. No return and refund due to the lack of data coverage.
Please check the compatibility of your devices with the local ISP's sim card in
advance. Purchase is not eligible for refund due to incompatibility.
Refunds are issued to the same payment method (i.e. Credit Card or PayPal) used
to make the purchase and issued within 7 business days of receipt of the
cancellation request.
If product arrives damaged (D.O.A.), save the product and the original
packaging, notify globalsimcard.net ONLINE Customer Service(info@globalsimcard.net)
immediately to obtain a RMA number. There isn't exchange, return or refund for
damage to the item due to mishandling or misuse.
Please
Click
Here for Technical Support. You cal also contact us at
info@globalsimcard.net, or scan the QR code from the card for SMS message
support.
Please call the number below during our business hours (Monday-Friday,
9:00am- 5:00pm, eastern time) for instant assistance.
1-800-799-5935 (Toll free Canada&USA)))
1-905-474-5935 (out of Canada& USA)