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Tech Support

1.如何使用?
How to use it?


妥善保管卡片和包装说明书,可查询卡片手机号码以及上网设置等常见问题。

到达网络覆盖地区后,直接插卡使用,无需任何步骤自动激活,激活后计算有效期。
Please keep your card and original package. Your unique SIM card's phone number and manual is printed on the package.
After reaching the designated network coverage area, the SIM card will be activated automatically when installed in your phone, and the validity period is calculated after activation.


2.是否支持热点?
Does it support hotspot?
 

所有卡片均支持热点分享,但多人使用流量使用较快,建议一人一卡。
All cards support hotspot sharing, but this will accelerate your data consumption. One card for each device is recommended.


3.手机型号是否有要求?
Does it support all smart phone models?
 

持所有4G智能手机型号。定制机/合约机/有锁版等运营商推出的手机因硬件技术限制(仅支持该运营商网络频段)可能无法使用。
It supports for all smart phone models which have 4G functions. But customized/contract/locked Phones might not be supported
 

4.无法识别网络时如何设置APN?
How to set APN when the network is not recognized?
 

现代(三年内)智能手机都能自动识别运营商网络免设置,如遇到无法识别的情况可参阅包装说明书,或依照以下方法设置APN

iOS苹果手机用户

打开数据漫游:【设置】→【蜂窝移动网络】→打开【蜂窝移动数据】→【蜂窝移动数据选项】

→选择3G/4G网络,打开【数据漫游】

设置APN:【设置】→【蜂窝移动网络】→【蜂窝移动数据选项】→【蜂窝移动数据网络】

APN: INTERNET    名称:INTERNET(欧洲)
APN: EMOV      名称:EMOV(中港澳)
APN: MOBILE     名称:CLUBSIM(香港)

APN: PORTALMMM.NL  名称:KPN(美国)
APN: PP.TELUS.COM  (加拿大美国)
请重新启动手机

Android安卓手机用户

开启数据漫游:【更多网络】→【移动网络开启【移动数据】→勾选【数据漫游】

设置APN:【设置】→【更多网络】→【移动网络】→【接入点名称】→新建APN:

APN: INTERNET    名称:INTERNET(欧洲)
APN: EMOV      名称:EMOV(中港澳)
APN: MOBILE     名称:CLUBSIM(香港)

APN: PORTALMMM.NL  名称:KPN(美国)
APN: PP.TELUS.COM  (加拿大美国)

请重新启动手机


Most of the Smart phones(after 2015) can identify carrier network automatically.If not, please follow this instruction below to set the APN and refer to manual for more details: 

For iOS Apple mobile phones:
Open data roaming: [Settings] → [Cellular Mobile Network] → Open [Cellular Mobile Data] → [Cellular Mobile Data Options]
→Select 3G/4G network and open [Data Roaming]

Set APN: [Settings] → [Cellular Mobile Network] → [Cellular Mobile Data Options] → [Cellular Mobile Data Network]

APN: INTERNET    Name:INTERNET(European Cards)
APN: EMOV      Name:EMOV(China/HongKong/Macau Cards)
APN: MOBILE     Name:CLUBSIM(HongKong)

APN: PORTALMMM.NL  Name:KPN(USA)
APN: PP.TELUS.COM  (CAnada+USA)
Reboot Phones

For  Android phones:

Enable data roaming: [More networks] → [Mobile network open [Mobile data] → Check [Data roaming]
Set APN: [Settings] → [More Network] → [Mobile Network] → [Access Point Name] → New APN:

APN: INTERNET    Name:INTERNET(European Cards)
APN: EMOV      Name:EMOV(China/HongKong/Macau Cards)
APN: MOBILE     Name:CLUBSIM(HongKong)

APN: PORTALMMM.NL  Name:KPN(USA)
APN: PP.TELUS.COM  (CAnada+USA)
Reboot Phones 

5.微信小程序出现无法访问或提示授权失败等情况该如何处理?
What if WeChat applet is inaccessible or failed to be authorized?


小程序访问服务器失败后会丢失授权,请更换网络环境优化网速后,通过“微信发现-小程序-长按删除”的方式删除小程序,再扫码重新登录小程序获得服务。
After the Wetchat applet fails to access the server, the authorization will be lost. Please reconnect to the network and optimize your connection. Delete the small program by "WeChat discovery - applet - long press delete", and then scan the code and log in to the applet to restore.

66.如何处理使用过程中遇到的其他问题?
For any other Technical issues? 

如无法使用SIM卡流量通话的情况下,请找免费WIFI网络,通过包装说明书提供的联系方式或购买时的联系方式主动联系我们寻求帮助,我们会一一给您处理各种遇到的问题。
技术支持微信号: globalgosim

For any other technical questions, please contact us or seller for help.
Wechat: globalgosim